Refund & Cancellation Policy
At Chumbak OTT, we strive to deliver an exceptional digital entertainment experience. Please read our policy regarding subscription cancellations, renewals, and refunds.
1. Subscription Cancellation
You may cancel your recurring subscription at any time:
- How to Cancel: Visit your Account Page and click “Manage Subscription”, or email our support desk at futuregrow007@gmail.com.
- Continued Access: When you cancel an active subscription, your access to streaming content will remain fully active until the conclusion of your current prepaid billing cycle. No further recurring charges will be initiated.
2. Refund Eligibility & Exceptions
- Duplicate Billing: If your bank account or card was erroneously debited more than once for the same subscription period due to a gateway timeout.
- Verified Service Non-Delivery: If a technical outage originating from our streaming servers prevented access for more than 48 consecutive hours after purchase confirmation.
- Because Chumbak OTT provides instantaneous digital access to copyrighted media upon payment confirmation, completed subscriptions that have been actively streamed are generally non-refundable.
- Changes of mind, insufficient local bandwidth, or device incompatibility where requirements are stated in advance.
3. Refund Processing Timeline
Approved refunds are credited directly back to the original source account (UPI ID, Credit/Debit Card, or Net Banking) through our banking aggregator (Cashfree). You will receive an automated SMS and email notification with the Bank Reference Number (RRN) as soon as the refund is initiated.
4. Google Play In-App Purchases
Subscriptions purchased through our Google Play Android application are managed by Google Play Billing. To request a refund for a Google Play purchase, please follow Google's refund process via Google Play Order History or the Google Play Store app.
5. How to Request a Refund
To request assistance with an erroneous charge, email us with your registered mobile number and transaction ID:
SUPPORT DESK: futuregrow007@gmail.com
RESPONSE SLA: Acknowledged within 24 hours
