Privacy Policy
Chumbak OTT (“we”, “our”, or “us”) is committed to protecting your privacy and personal data. This Privacy Policy describes how we collect, use, process, and safeguard your information when you visit our website (thechumbak.com) or download our mobile applications.
1. Information We Collect
We collect information strictly necessary to authenticate your account, fulfill your subscription, stream requested media, and prevent fraud.
- Account Credentials: Mobile phone number collected for SMS OTP verification, and optional name or email address.
- Payment & Transaction Data: Transaction ID, plan purchased, payment timestamp, and order status provided by authorized payment partners (Cashfree, Google Play Billing). We never store your credit card numbers, CVVs, or UPI PINs.
- Playback & Device Diagnostics: Device model, operating system version, browser user agent, IP address, streaming bitrates, and watch progress to enable cross-device session resume.
2. How We Use Your Information
Authenticating access via SMS OTP, managing subscriptions, and delivering secure adaptive bitrate video streams.
Detecting unauthorized stream redistribution, multi-device credential abuse, and maintaining token integrity.
3. Google Play Store Data Disclosure
For users of our Android application distributed via the Google Play Store:
- Our Android application does not access your sensitive device permissions (contacts, microphone, camera, or SMS inbox).
- Authentication is facilitated by server-side SMS dispatch or Firebase SDK without reading other SMS on your device.
- In-app subscriptions on Android are processed through the Google Play In-App Billing subsystem complying with Google Play Developer Program policies.
4. Data Retention & User Rights (Account Deletion)
In compliance with the Digital Personal Data Protection Act, 2023 and Google Play Store account deletion requirements:
- Right to Access & Rectify: You may view or update your profile details under your Account settings.
- Account & Data Deletion: You can request complete erasure of your account, watch history, and personal data by emailing futuregrow007@gmail.com with subject “Account Deletion Request”. Requests are processed within 7 business days.
5. Contact Privacy Officer
For any queries or concerns regarding data protection, please contact:
EMAIL: futuregrow007@gmail.com
ADDRESS: Chumbak OTT Legal & Compliance, New Delhi, India